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Help Center

Professional, Presenter, & Employee Account

Professional, Presenter, & Employee Account

Professional: Track, manage, & rock your CE! Presenter: Teach, track, and view survey & test results. Employee: Access & manage company accounts

How To Find My Certificate

How to verify my course

What are the terms of the agreement?

How do I know if CE Zoom's courses are accurate or count in my state?

How to understand your Tracker / Transcript

Why is my course not counting

How to cancel my Elite Membership

CE Zoom Refund Policy

Registered but cannot find course on my CE Zoom dashboard

How to register for a single course on CE Zoom that has already ended.

How to manually upload a completed CE course certificate not offered through CE Zoom

Understanding Your CE Tracker (also known as a Transcript | Portfolio | CE Renewal Requirements) on CE Zoom (V2)

Help Articles for CE Zoom Professionals

I have been marked ineligible on CE Zoom (V2) to receive CE credit.

Is CE Zoom Free? Do I have to upgrade to use CE Zoom?

Will the course be re-played or turned into a self study course?

Is there a handout available for the course I registered and/or attended from CE Zoom (V2)?

CE Zoom App

Why are my CE's pending? How do I change the pending status of my CE's

How to request a refund for a paid course/conference

How to edit your License

How to View / Print your registration confirmation page. How to View / Print your registration receipt

Rollover CE's - How to carry forward your CE hours to your next renewal cycle or apply them to a past renewal cycle.

How to Update Your TX License to the Correct Track

Does this CE Count in My State? Is this CE Clinical?

Will this Course Count Live or Self Study?

Tips for a Successful Webinar Experience:

Where is my CE Certificate?

How to register for CE Zoom as a professional

Understanding your CE renewal requirements / transcript

How to verify a course to receive CE credit. Where do I enter my code?

How to enter a expense into the Expense Tracker

How to view and print CE Certificates

Understanding the Manage CE Certificates page

I signed up for an account but my dashboard says EXAMPLE

How to add a license on CE Zoom

How to edit my Registration to receive the membership discount

How to manually upload a completed CE course certificate not offered through CE Zoom

How to edit my Registration: changing or adding missing courses that are part of an event I've already registered for

How to take a Survey

How to cancel my Ultimate Tracker membership

My course will not verify. The verification process keeps spinning.

How do I find the Webinar link and join?

How to get the best out of your upgraded Elite Package

Where on CE Zoom are My CE Certificates? How To Find My CE Certificates (V2)

Understanding My Personal | Professional CE Zoom Account (V2)

Understanding My Certificates on CE Zoom (V2)

How to verify a course to receive my CE certificate on CE Zoom (V2). Where do I enter my code?

How to sign up as a professional on CE Zoom (V2)

Understanding My CE Zoom (V2) Professional Dashboard

How do I add a Presenter, Employee, and Professional Roles to my CE Zoom (V2) Personal Account?

How to switch between my professional, employee, and presenter CE Zoom (V2) Accounts.

How to set a default dashboard role on my CE Zoom (V2) Personal Account

Understanding warning notification banners at the top of my CE Zoom (V2) Dashboard & MY CE's Page

How to join a live virtual CE Course (Also known as online, live webinars, remote course). Where do I find my link on CE Zoom (V2)?

How to Access and Take a Self-Study Course in CE Zoom (V2)

Understanding your attendance confirmation status on CE Zoom (V2)

How to find and take a survey on CE Zoom (V2)

How to find and take test on CE Zomo (V2)

Understanding the My Account Manager (Contact Info, Login Info, Bio) on CE Zoom Personal Account (V2)

How to edit CE Zoom Tech Support Permissions from a CE Zoom (V2) account

Understanding Account Managers on CE Zoom Personal Account (V2)

I Did Not Receive the Verification Code

Why is My Course Not Counting Toward My CE Credit on CE Zoom (V2)?

How to edit a license I have added to my CE Zoom (V2) Professional Account to add a license number, renewal dates, correct an error, or change the active status.

How to Update a License After Renewal on your CE Zoom (V2) Account

How to upgrade to a Pro or Elite membership on CE Zoom (V2)

Navigating and Understanding the Plans Page for my Personal CE Zoom (V2) Account

How to downgrade or cancle my Pro or Elite membership on CE Zoom (V2)

Why do I need a default payment method?

How to Cancel Your Personal Plan If Your Office Covers Your CE Zoom (V2) Upgrade

How to Cancel a Scheduled Downgrade to Your CE Zoom (V2) Plan

Understanding How to Manage Licenses on CE Zoom (V2)

How to inactivate or re-activate a license no CE Zoom (V2)

Understanding Course Search on CE Zoom (V2)

See more

Help articles for CE Zoom Speakers, Presenters, Educators

Understanding My CE Zoom (V2) Presenter Dashboard

How to Update Your Presenter Info Settings on my CE Zoom (V2) Presenter Account

How to Add a License to My CE Zoom (V2) Account

Help articles for CE Zoom Employee Account holders

Understanding My CE Zoom (V2) Employee Dashboard

How to update my employee info settings (countries and industries) on CE Zoom (V2)