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Why are my CE's 'Pending?' What are the meanings of the pending status of my CE Certificates on CE Zoom (V2)

CE certificates appear as "pending" when additional actions are required—such as confirming attendance, completing a test, survey, verifying attendance, or if the course has expired.

 

Why the CE is 'Pending' or hasn't been issued yet:Screenshot 2025-05-22 at 3.36.01 PM

Take Survey

Reason: The course requires a post-event survey to be completed before CE credit can be issued.

More Info: How to access and take a required survey

Verify Course

Reason: The course requires you to enter a verification code to confirm you attended the course. A code was provided at the end of the CE activity. To receive credit, return to CE Zoom, locate the course, click "Verify," and enter the code that was given at the end of the CE Activity.

More Info: How to verify a course

Pending Attendance/Completion Confirmation

Reason: CE Zoom is still waiting on confirmation from the CE provider that administered the course to verify your attendance or completion of the course.

if you have completed everything on your end to receive credit, please allow up to 7 days for your attendance to be confirmed. This status can only be changed by the company offering the CE Activity. Once they confirm you have attended, you cannot change the status.  Most Industry Standards for deliver of CE Activities (such as those established by AGD-PACE, ADA-CERP or other governing bodies)  required companies that deliver CE Activities to confirm that each attendee attended the minimum time allowance or stayed logged into a live streaming classroom for the minimum amount of time.  For live streaming events, companies are confirming attendance according to live-streaming analytics generated by the software that streamed the event. 

If after 7 days your CE is still pending, please reach out to the offering company regarding your attendance status.

More Info: Where to find the contact info if your attendance is still pending

Course Expired, Unable to Issue CE Credit

Reason: The course has passed its allowable timeframe for issuing CE credit, and it is no longer eligible.

Marked Ineligible, Unable to Issue CE Credits

Reason: You have been marked as ineligible for this course—likely due to incomplete participation or not meeting minimum course requirements.

Take Test

Reason: A post-course test is required to receive CE credit, and you must successfully complete it to proceed.

More Info: How to take a test