FAQ - Managing License

Answers to common questions about adding, editing, and renewing your license

Managing your license in CE Zoom ensures that your CE requirements are tracked accurately and kept up to date. In this FAQ, you’ll find answers to the most common questions about license periods, CE renewal periods, editing license details, and renewing your license.

Frequently Asked Questions

1. What is the difference between a Licensing Period and a CE Renewal Period?

• A Licensing Period  is the active term of your license as issued by your regulatory body. The “issue date” shown is not the original date when your license was first granted, but rather the issue date of your most recent renewal. For example, if you were first licensed in 1993 and your license must be renewed every two years, the issue date will not display as 1993—it will display the date your current renewal cycle began.

• A CE Renewal Period is the window of time in which you must complete your CE requirements.

• In most states, these dates are the same and cannot be edited separately. In a few states, they differ, and CE Zoom allows you to manage them independently.

2. When should I use “Edit License” vs. “Renew License”?

• Use Edit License only for quick corrections, such as fixing an error, updating dates for an extension, or adjusting an existing entry.

• Use Renew License when you’ve officially renewed your license with your regulatory body. This creates a new renewal cycle while preserving your previous renewal history.

3. Can I see my past renewal periods?
Yes. The View All Licenses and CE Reporting Periods screen displays all renewal periods you’ve added. CE credits earned within each period are shown against the requirements for that license.

4. What about renewal periods before July 1, 2025?
CE Zoom will not build new trackers for periods before July 1, 2025. If you choose to enter older renewal periods, your tracker may not fully reflect those requirements. You can still access historical records in Legacy CE Zoom if you previously tracked them there.

5. Can I edit or delete renewal periods once they’re added?
Yes. From the View All Licenses and CE Reporting Periods screen, you can edit or delete renewal periods. Edits are highlighted in light blue, deletions in red, and changes only apply once you click Save. Renewal periods with submitted transcripts are locked and cannot be edited.

6. Why Does it say I Have an "Unmatched/Undefined" License?

Some licenses or permits may appear as "unmatched" or "undefined" after migration. This usually means there was no direct match for that license within the new industry structure in CE Zoom V2—either because the original agency has archived it, it's no longer in use, or it was listed under a different industry.

To ensure accurate tracking, go to Manage Licenses and manually add any active licenses or permits you still hold. V2 now supports all industries, so entering them under the correct industry helps us serve you better.

7. Why Didn't All my Licenses Transfer?

We diligently took every measure to ensure the data migration from the legacy CE Zoom platform to Version 2 was as complete and accurate as possible. However, we understand that in rare cases, some licenses may not have transferred.

If you notice a missing license, don’t worry — it can still be added, and all associated CE records can be applied to your account.

We’re here to help make sure your account is fully up to date.

Please see the links below on how to update your licenses

This will ensure your compliance tracker and CE history remain accurate.

8. Why is my license/audit period 3/2/1995 to 3/3/1995

If you're seeing an audit or license period listed as 3/2/1995 to 3/3/1995, it's likely because your license renewal dates were never entered in the legacy system. During the migration to the new platform, placeholder dates were used when no valid license or CE renewal information was available.

→ To fix this edit your license to correct an error