I have been marked ineligible on CE Zoom (V2) to receive CE credit.

Ineligible status means you can not receive your CE credit.

CE Zoom requires a 2 part authentication prior to any CE certificate to be released.  

Live Course:

• The professional must attend the course in its fullness
• Obtain the verification code announced or displayed at the conclusion of the course
• Verify the course with the issued verification code.
• The offering company must confirm the attendee's attendance.

Self-Study:

• The professional must complete the course in its entirety
• The professional must complete an evaluation of knowledge retention (test) at a pass rate of  80% or higher.

If any of the above requirements have not been met, a CE Certificate can not be issued.  The offering company has the right to mark an attendee ineligible if the attendee did not show up, did not attend the event for the minimum time allowance, did not receive the verification code, did not verify, did not pay, or did not pass the test within the minimum allowable attempts. 

If you believe you were marked ineligible by mistake, please contact the course provider listed for assistance.