I have been marked ineligible on CE Zoom (V2) to receive CE credit.

CE Zoom Platform requires a 2 part authentication prior to any CE certificate to be released.  

Live Course:

• The professional must attend the course in its fullness
• Obtain the verification code announced or displayed at the conclusion of the course
• Verify the course using the exact verification code given at the end of the CE Activity.
• The offering company must confirm the attendee's attendance.

Self-Study:

• The professional must complete the course in its entirety
• The professional must complete an evaluation of knowledge retention (test) at a pass rate of  80% or higher.

If any of the above requirements have not been met, a CE Certificate can not be issued.  The offering company has the right to mark an attendee "ineligible" if the attendee did not attend, did not attend the event for the minimum time allowance, did not use the correct verification code, did not successfully verify, did not pay fees, or did not pass the test within the minimum allowable attempts. 

If you believe you were marked ineligible by mistake, please contact the course provider listed for assistance.