Unable to Complete Payment – Location Not Recognized

If you receive a location error during checkout, update your profile with a valid address so taxes can be calculated and payment processed.

Issue:

When upgrading your plan or registering for an event, you may see the following error:
"Unable to complete payment – location is not recognized."

This means your account does not have a recognized address, so the system cannot calculate the required tax.

How to Fix It:

• Log in to your CE Zoom account.
• From the left navigation menu, click "My Account."
  
  
• By default, you’ll land on the Contact Information tab.
• If not, click the "Contact Information" tab manually.
• Scroll to the Address section and enter a complete, valid address including:
• Country
• Street Address
• City
• State
• ZIP/Postal Code
• Click “Save Changes” to update your profile.
• Once your address is updated, return to the registration or upgrade process and try again. Your payment should now go through successfully.