How to View the Refund Policy and Request a Refund

Refunds are not automatically processed through CE Zoom. View the refund policy for instructions on who to contact to request a refund.

  1. Click "My Registrations" from the left navigation menu.Screenshot 2025-05-20 at 10.16.55 AM

  2. Select the type of event you need to view the refund policy for by clicking the appropriate tab — Single Courses, Conferences, or BundlesScreenshot 2025-05-20 at 10.18.10 AM

  3. In the Actions column, hover over “Manage Registrations” for the event you want to view the refund policy for to expand the dropdown menu
    Screenshot 2025-05-20 at 10.22.52 AM

  4. Click “Refund Policy/Request” from the dropdown.
    Screenshot 2025-05-20 at 10.50.08 AM