Understanding the Dashboard of a Regulatory Agency Account

Understand what each section of your dashboard means and how to manage CE compliance efficiently

The Regulatory Agency Dashboard gives you a real-time overview of all professionals you regulate and their CE compliance status. Below is a guide to each dashboard section and how to use it:

Quick Links: Click the associated number to jump directly to that feature and learn more about how it works.

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1. Edit profile

Allows you to update your agency’s general information

2. Total Professionals

This section shows all professionals with licenses managed by your agency.
From here, you can:

• Pre-select professionals for audit

• Connect to professionals

• Create compliance orders

• View audit history for each professional

3. Submitted for CE Completion Verification

If your agency requires all professionals to submit proof of CE compliance, submissions will appear here.

You can:

• Review all transcripts submitted for verification

• Enable auto-fail for non-compliant submissions, which instantly denies the transcript, marks it as failed, and notifies the professional

4. Chosen for Audit

All professionals who have been selected for audit will have their CE transcripts deposited here. These are pending audit and must be reviewed by your agency.

5. Pending Re-submission | Pending Compliance Orders

Tracks any professionals who:

• Failed a previous audit and are pending resubmission

• Have been issued a compliance order that hasn’t yet been fulfilled

This helps you stay on top of professionals with incomplete or overdue requirements.

6. Green Light Ready

This bucket holds all transcripts that:

• Have passed an audit, or

• Were not selected for audit 

An API call can be triggered from this status to inform your internal system that a professional is ready to proceed with their license renewal.

7. Closed

A historical archive of all processed transcripts, including:

• Submissions not audited but accepted

• Completed audits

• Fulfilled compliance orders

You can review past submissions or even select records for future audits as needed.