Understanding Account Managers on CE Zoom Company Account (V2)

The Account Manager section allows you to grant controlled access to your company account—whether to internal team members or CE Zoom’s support team.

Managing Account Managers and CE Zoom Support Access

Click on the section you need assistance with to learn how to view, update, and manage your account managers and support permissions.

1. Edit CE Zoom Tech Support Permissions
2. Add Account Managers/Coordinators
3. Manage Account Managers/Coordinators (Edit or Delete)

 

 

 

 

 

 

 

 

 

 

 

 

Editing CE Zoom Tech Support Permissions

By default, CE Zoom Tech Support is granted full permission to assist with your account setup, troubleshooting, and ongoing support.

• To adjust their access:

  1. Click Edit Tech Support Permissions.

  2. Remove or limit specific permissions as needed.

  3. Click Save.

⚠️ Important: Limiting or removing CE Zoom’s permissions may delay support. If access is restricted, our team must request permission, wait for your update, and then resume assistance—often leading to delays of several days due to back-and-forth communication. To avoid delays, we strongly recommend keeping permissions fully enabled

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Adding Account Managers & Coordinators

Account Managers are individual users (usually employees or contractors) who can help manage your CE Zoom company account without sharing the main login.

• Avoid sharing root credentials

• Customize access for each team member

How to Add an Account Manager:

1. Click the Add Manager button.

2. Enter the person’s name, email, and assign permissions based on the areas they should manage.
   

3. By default, the Account Manager/Coordinator will be active

4. Click Save.

They can instantly access your company account from their  CE Zoom employee dashboard.

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Manage Account Managers/Coordinators (Edit or Delete)

• Hover over Manage Coordinator next to a user's name to expand the drop-down menu.

• Select:
  

  • Edit Permissions – to update the features and tools they can access.

  • Delete – to immediately revoke their access to your company account.

⚠️ Removing permissions will immediately revoke access to those features.

 

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