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      How to Upgrade or Downgrade License Connections for Connected Employees

      Manage license access for each employee with ease

      How to Add or Upgrade Licenses for an Employee

      1. Go to the Employee Connection Manager
        From your Dashboard, click “View all” under the Employee Connection section.Screen Shot 2025-06-07 at 12.56.24 PM

      2. Navigate to the Connected Employees Tab
        Make sure you are viewing the Connected Employees section.Screen Shot 2025-06-07 at 5.10.14 PM

      3. Find the Employee
        Locate the employee's profile card.

        • Use the search bar or apply filters to narrow down your list if needed.

      4. Select Licenses to Upgrade or Downgrade

        • Click on any license shown on the card to change the connection status of that license

          • Green = Upgraded

          • Gray = Not connected (Downgraded)Screen Shot 2025-06-07 at 4.33.56 PM

      5. Click Save
        Your changes will not apply unless you click Save at the bottom of the card.

      ✅ Once a license is upgraded, the employee receives full CE Zoom plan benefits for that license, including automated CE tracking and reminders.